FAQs

How long will my order take?

The majority of pieces are made to order by either myself or a member of the team, so please allow up to 5 weeks in some cases before your order can be dispatched. The estimated production time for each piece is listed on each individual product page. Ready to wear items will be dispatched 1 - 3 days after your purchase. If you require a piece to arrive in time for a particular date, please email me at info@benjaminfox.com.co

What are your delivery fees?

All orders are dispatched with a tracked and signed for service.

• UK £6
• Europe £14 (Please note that due to Brexit, additional fees and customs may now have to be paid on receipt)
• Rest of the World £19

The buyer is responsible for covering any duties, tax or customs clearance fees.

Do you accept returns?

As we work largely on a made to order basis, unfortunately I am unable to accept returns or offer refunds or exchanges. If you have any questions about a piece you have received, please get in touch at info@benjaminfox.com.co

Do you provide custom sizing?

Yes! Please leave a note when you place your order, or email info@benjaminfox.com.co if you would like alterations to the measurements of standard sizes. Alternatively, you can provide me with your own measurements.

Can I place a custom order?

The only custom orders I are able to accept are those of a design made from one of my other available fabrics. If you would like to request a custom piece, please email info@benjaminfox.com.co

Ciara x